Last updated: September 9, 2026
These Terms of Service ("Agreement") are entered into between MYORGANIC - FZCO, a company registered in the IFZA Free Zone, Dubai, United Arab Emirates, with its registered address at Premises DSO-IFZA, IFZA Business Properties, DDP, Dubai, UAE ("EditrFlow," "we," "us," or "our") and the person or entity accessing or using our services ("Customer," "you," or "your"). By creating an account, downloading our desktop application, or otherwise using the Services, you agree to be bound by this Agreement. If you do not agree, do not use the Services.
Please note: Section 8 contains an automatic renewal clause for paid subscriptions, and Section 11 contains an arbitration provision and class action waiver that affects your legal rights.
Last updated: September 9, 2026
These Terms of Service ("Agreement") are entered into between MYORGANIC - FZCO, a company registered in the IFZA Free Zone, Dubai, United Arab Emirates, with its registered address at Premises DSO-IFZA, IFZA Business Properties, DDP, Dubai, UAE ("EditrFlow," "we," "us," or "our") and the person or entity accessing or using our services ("Customer," "you," or "your"). By creating an account, downloading our desktop application, or otherwise using the Services, you agree to be bound by this Agreement. If you do not agree, do not use the Services.
Please note: Section 8 contains an automatic renewal clause for paid subscriptions, and Section 11 contains an arbitration provision and class action waiver that affects your legal rights.
1. Definitions
"Account" means the EditrFlow account you create to access the Services, authenticated through our identity provider.
"Affiliate" means any entity that controls, is controlled by, or is under common control with a party.
"Connected Platform" means a third-party service you choose to link to your Account, such as Slack or Discord, so that messages, files, and related metadata can be sent, received, and displayed inside EditrFlow.
"Customer Data" means the data, content, and information you or your team submit to the Services, including client and lead records, project and pipeline data, messages and attachments sent through Connected Platforms, invoices and contracts, portfolio content, and Editing Performance data.
"Editing Performance Data" means the time-tracking data generated by the optional Editing Performance feature, limited to the amount of time a specific, user-selected application was in the foreground — never window titles, screen contents, keystrokes, or any application you have not explicitly chosen to track.
"Services" means the EditrFlow desktop application, the EditrFlow account and billing site, and any related websites, features, and functionality we make available.
"Service Plan" means the subscription tier (e.g., monthly or annual) you select, as described at checkout.
"Users" means the individuals you authorize to access the Services under your Account.
The Services
Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term, solely for your internal business purposes as a video editor, freelancer, or creative agency managing clients, projects, and communications.
The Services include, among other things: a client and lead CRM; a project pipeline and timeline; a unified inbox for messages sent through Connected Platforms; invoicing and contract tools; a portfolio and funnel builder; and the optional Editing Performance time-tracking feature. We may add, change, or remove features at any time, and we will make reasonable efforts to notify you of material changes that reduce the functionality you rely on.
EditrFlow retains all right, title, and interest in and to the Services, including all software, design, and underlying technology. Nothing in this Agreement transfers any ownership rights to you other than the limited license described above.
Connected Platforms. Features that rely on a Connected Platform (such as sending or receiving Slack or Discord messages) depend on that platform's own availability, terms, and API behavior, which are outside our control. You are responsible for complying with each Connected Platform's own terms of service. You may disconnect a Connected Platform at any time from within the Services, which revokes our access to it.
Free or trial access. If we make any part of the Services available to you free of charge or as part of a trial, that access is provided "as is" and may be modified, limited, or revoked at any time without liability to you.
Customer Data
As between you and us, you own all Customer Data. You grant us a worldwide, non-exclusive license to host, copy, transmit, display, and process Customer Data solely as necessary to provide, maintain, secure, and improve the Services, and as otherwise permitted by this Agreement.
We may generate aggregated or de-identified data derived from your use of the Services (for example, to understand feature usage) and use it for any lawful business purpose, provided it does not identify you or any individual.
We maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Data. You are responsible for the accuracy, quality, and legality of Customer Data you submit, and for having all rights necessary to submit it — including any client or lead data you upload about third parties.
Editing Performance is opt-in. No application activity is tracked unless you explicitly add it to your tracked-apps list in Settings, and you can remove any tracked application at any time. We do not access screen contents, keystrokes, files, or any application outside the ones you have chosen to track.
Restrictions, Responsibilities, and Rights
You agree not to, and not to permit any User to:
reverse engineer, decompile, or attempt to derive the source code of the Services;
use the Services to build a competing product, or access the Services for competitive benchmarking without our consent;
use the Services to store or transmit unlawful, infringing, or malicious content, or to violate any Connected Platform's terms of service;
interfere with or disrupt the integrity or performance of the Services, or attempt to gain unauthorized access to them;
remove or obscure any proprietary notices in the Services; or
use the Services in a manner that violates any applicable law or regulation.
You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us promptly of any unauthorized use of your Account.
Restrictions, Responsibilities, and Rights
You agree not to, and not to permit any User to:
reverse engineer, decompile, or attempt to derive the source code of the Services;
use the Services to build a competing product, or access the Services for competitive benchmarking without our consent;
use the Services to store or transmit unlawful, infringing, or malicious content, or to violate any Connected Platform's terms of service;
interfere with or disrupt the integrity or performance of the Services, or attempt to gain unauthorized access to them;
remove or obscure any proprietary notices in the Services; or
use the Services in a manner that violates any applicable law or regulation.
You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us promptly of any unauthorized use of your Account.
Fees; Payment Terms
Paid Service Plans are billed in advance on a monthly or annual basis, as selected at checkout, through our payment processor. Prices are as displayed at checkout and are subject to change on renewal with reasonable advance notice.
You authorize us (through our payment processor) to charge your chosen payment method on each renewal date until you cancel. You are responsible for any taxes associated with your purchase, other than taxes on our net income. If a payment fails, we may suspend your access to paid features until payment is resolved.
You can view your current plan, update payment details, and manage or cancel your subscription at any time through the billing portal linked from the Services.
Fees; Payment Terms
Paid Service Plans are billed in advance on a monthly or annual basis, as selected at checkout, through our payment processor. Prices are as displayed at checkout and are subject to change on renewal with reasonable advance notice.
You authorize us (through our payment processor) to charge your chosen payment method on each renewal date until you cancel. You are responsible for any taxes associated with your purchase, other than taxes on our net income. If a payment fails, we may suspend your access to paid features until payment is resolved.
You can view your current plan, update payment details, and manage or cancel your subscription at any time through the billing portal linked from the Services.
Warranties and Disclaimers
Each party represents that it has the legal authority to enter into this Agreement. Except as expressly stated in this Agreement, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that any Connected Platform integration will remain available or unchanged.
Warranties and Disclaimers
Each party represents that it has the legal authority to enter into this Agreement. Except as expressly stated in this Agreement, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that any Connected Platform integration will remain available or unchanged.
Confidential Information
Each party may have access to non-public information of the other party disclosed in connection with this Agreement ("Confidential Information"). Each party agrees to use the other's Confidential Information only as necessary to perform under this Agreement, to protect it with at least the same degree of care it uses for its own similarly sensitive information (and no less than a reasonable degree of care), and to disclose it only to personnel and advisors who need to know it and are bound by confidentiality obligations at least as protective as those in this section.
Confidential Information
Each party may have access to non-public information of the other party disclosed in connection with this Agreement ("Confidential Information"). Each party agrees to use the other's Confidential Information only as necessary to perform under this Agreement, to protect it with at least the same degree of care it uses for its own similarly sensitive information (and no less than a reasonable degree of care), and to disclose it only to personnel and advisors who need to know it and are bound by confidentiality obligations at least as protective as those in this section.
Term and Termination
This Agreement begins when you first accept it and continues until terminated. Paid Service Plans automatically renew for successive periods equal to your then-current billing cycle unless you cancel before the renewal date through the billing portal.
Either party may terminate this Agreement for the other party's material breach if the breach remains uncured 30 days after written notice. We may also suspend or terminate your access immediately if you violate Section 4 (Restrictions) or if required to comply with law.
Upon termination, your right to access the Services ends. We will retain Customer Data for a reasonable period following termination to allow you to export it, after which it may be deleted in accordance with our data retention practices.
Term and Termination
This Agreement begins when you first accept it and continues until terminated. Paid Service Plans automatically renew for successive periods equal to your then-current billing cycle unless you cancel before the renewal date through the billing portal.
Either party may terminate this Agreement for the other party's material breach if the breach remains uncured 30 days after written notice. We may also suspend or terminate your access immediately if you violate Section 4 (Restrictions) or if required to comply with law.
Upon termination, your right to access the Services ends. We will retain Customer Data for a reasonable period following termination to allow you to export it, after which it may be deleted in accordance with our data retention practices.
Indemnity
We will defend you against any third-party claim alleging that the Services, as provided by us, infringe that third party's intellectual property rights, and will indemnify you for damages finally awarded against you as a result, provided you promptly notify us of the claim and cooperate with our defense.
You will defend and indemnify us against any third-party claim arising from your Customer Data, your breach of this Agreement, or your violation of any applicable law or a Connected Platform's terms of service.
Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to this Agreement, even if advised of the possibility of such damages.
Each party's total aggregate liability arising out of or related to this Agreement will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim. For Services accessed free of charge, our total liability will not exceed fifty U.S. dollars (US$50).
Nothing in this Agreement limits either party's liability for fraud or for a breach of Section 7.
Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to this Agreement, even if advised of the possibility of such damages.
Each party's total aggregate liability arising out of or related to this Agreement will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim. For Services accessed free of charge, our total liability will not exceed fifty U.S. dollars (US$50).
Nothing in this Agreement limits either party's liability for fraud or for a breach of Section 7.
General Provisions
Relationship of the parties. The parties are independent contractors. This Agreement does not create a partnership, joint venture, or agency relationship.
Governing law. This Agreement is governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai, without regard to its conflict-of-laws principles.
Dispute resolution; arbitration. Any dispute arising out of or relating to this Agreement will be resolved by binding arbitration administered by the Dubai International Arbitration Centre (DIAC) under its arbitration rules then in effect, seated in Dubai, UAE, and conducted in English, on an individual basis and not as a class, collective, or representative action. You may opt out of this arbitration provision within 30 days of first accepting this Agreement by sending written notice to the contact address below.
Assignment. Neither party may assign this Agreement without the other's consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets.
Severability; waiver. If any provision of this Agreement is found unenforceable, the remaining provisions remain in full effect. Failure to enforce any provision is not a waiver of it.
Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.
Entire agreement. This Agreement, together with any policies referenced in it, is the entire agreement between the parties regarding the Services and supersedes any prior agreements on the subject. We may update this Agreement from time to time; material changes will be notified through the Services or by email, and continued use after the effective date constitutes acceptance.
